Toyota Rewards Visa FAQ's
SECTION 1: Toyota Rewards Visa®
1. What is the Toyota Rewards Visa?
The Toyota Rewards Visa is a credit card designed with Toyota owners in mind.
Exclusive Toyota Rewards
-Earn 5 points for every $1 spent at participating Toyota dealerships
-Earn 1 point for every $1 spent everywhere else that Visa is accepted
Redeem points at participating Toyota dealerships toward:
-Service, parts, and accessories
-New and Certified Used Toyota vehicle purchase or leases
-Rentals from Toyota Rent a Car
2. Do I need to be a Toyota owner to apply for a Toyota Rewards Visa?
No. While the Card's features and benefits were developed with the needs and lifestyle of Toyota owners in mind, you do not need to be an owner to apply.
3. How quickly will I receive a decision once I apply for the Toyota Rewards Visa?
Although some customers are approved immediately, there are times when additional application processing is required. In these cases, you will generally receive a decision via U.S. Mail within 7-10 business days from the time that your application is received.
4. How quickly can I begin to use the Toyota Rewards Visa once I've been approved?
If you are approved for the Card, you will generally receive the Card and other program materials via U.S. Mail within 7-10 business days from the time your application is received. Participating Toyota dealerships may also offer 'Instant Application' which allows many customers to receive an instant decision on their Toyota Rewards Visa application and, if approved, these customers can begin using their Temporary Shopping Pass immediately for in-dealership purchases.
5. Do all Toyota dealerships accept the Toyota Rewards Visa?
The Toyota Rewards Visa is accepted everywhere that Visa is accepted. Please contact your local Toyota dealership for information regarding their credit card policies.
6. Can I add an Authorized User to my Toyota Rewards Visa?
Yes. You may request a Card to be issued on your Toyota Rewards Visa Account to a person you authorize to use your Account. As the Cardmember you will be responsible for payment of any charges incurred by the Authorized User. Authorized Users are not obligated for payments on your Account. For more information, please call Cardmember Service 866-613-2955 or visit ToyotaRewardsVisa.com/mycardaccount.
7. Can I add a Joint Owner to my Toyota Rewards Visa?
Yes. You may request to add an additional individual to your Toyota Rewards Visa Account as a Joint Owner. For your protection, we require a written authorization signed by you and the Joint Owner. A Joint Owner is individually and jointly liable for repayment of all charges made to the Account. For more information, please call Cardmember Service 866-613-2955 or visit ToyotaRewardsVisa.com/mycardaccount.
8. Who can I call if I have additional questions regarding the Toyota Rewards Visa?
If you are an existing Cardmember, please call Cardmember Service 866-613-2955.
9. Is there any way to expedite the delivery of my Toyota Rewards Visa?
Yes. If you apply and are approved over the phone, we may be able to expedite the delivery of your Card. There will be a $15 fee for this service and your Card will arrive in 1 to 3 business days from the time you are approved.
10. What are the payment options for the Toyota Rewards Visa?
Mail your payment in the envelope provided in your billing statement or choose from one of the following:
AutoPay
Automatically pay your Toyota Rewards Visa bill from your checking or savings account. You can pay your full balance, the minimum payment due, or a fixed amount every month. To sign up for AutoPay, call Cardmember Service at 866-613-2955 or go to ToyotaRewardsVisa.com/mycardaccount.
Phone Pay
You can also pay your bill by phone. Funds can be transferred from a checking or savings account. Simply call Cardmember Service at 866-613-2955 to make a payment. A fee for this service may apply.
Online
There is no need to write checks and mail payments. Reduce paper waste by paying your monthly bill online. Visit ToyotaRewardsVisa.com/mycardaccount.
Mail
Mail your payment to:
Toyota Financial Services
P.O. Box 790069
St. Louis, MO 63179-0069
Overnight Payment Address
Toyota Financial Services
ATTN: 790069
1005 Convention Plaza
St. Louis, MO 63101-1200
SECTION 2: Toyota Rewards Program
1. How do I earn Toyota Rewards Points?
Simply use your Toyota Rewards Visa everywhere Visa is accepted. You will earn 5 points for every $1 spent at participating Toyota dealerships and 1 point for every $1 spent everywhere else that Visa is accepted.
Points earnings are based on net purchases and will become available for redemption after the close of the billing cycle in which they were earned.
Points Earned
at Dealership Points Earned on All
Other Purchases
$Spent Points
Earned Redemption
Value2 $Spent Points
Earned Redemption
Value2
$100
$1,000 500
5,000 $5
$50 $100
$1,000 100
1,000 $1
$10
2. What is the maximum number of Toyota Rewards Points I can earn?
A maximum of 200,000 points per year can be earned on eligible net purchases made at participating Toyota dealers. For purchases made outside the dealership, a maximum of 5,000 points can be earned per billing cycle.
3. What can I use my Toyota Rewards Points for?
Toyota Rewards Points are redeemable toward service, parts and accessories, rentals from Toyota Rent a Car, and Toyota eligible vehicle purchases and leases at participating Toyota dealerships. Points can not be redeemed for cash. Redemption is only available at participating dealerships in the continental United States and Alaska.
4. How much are my Toyota Rewards Points worth?
For redemption purposes, multiply your point balance by .01 to calculate the value of your points when used at Toyota dealerships. Keep in mind that points are not redeemable for cash. For example: 10,000 available points X 0.01 = $100 towards eligible participating dealership purchases.
5. Do Toyota Rewards Points Expire?
Toyota Rewards Points expire at the end of the month, five years from the billing cycle in which the points were earned.
6. How do I redeem Toyota Rewards Points for dealership purchases?
- Redemption is as easy as 1-2-3. No certificates and no waiting.
1. Check Your Points Balance: Prior to visiting your Toyota Dealer, check your billing statement, visit My Card Account at ToyotaRewardsVisa.com/mycardaccount, or call Cardmember Service at 866-613-2955 to verify your available Toyota Rewards Points. - 2. Receive Dealership Invoice: Once you receive your dealership invoice, determine the number of points you would like to apply towards the cost of your transaction.
- 3. Inform Your Toyota Dealer: Present your Toyota Rewards Visa and indicate how many points you would like to redeem. Your Toyota Dealer will take care of the rest.
7. Is there a maximum number of Toyota Rewards Points that I may redeem at my dealership?
There is no limit to the number of points that you may redeem.
8. Can I redeem my Toyota Rewards Points towards a Toyota Certified Used Vehicle?
Yes. You may redeem your points toward New or Toyota Certified Used vehicle.
9. Can I redeem my Toyota Rewards Points towards a used vehicle?
Only Toyota Certified Used vehicles are eligible for redemption.
10. Can I redeem my Toyota Rewards Points online?
No, Toyota Rewards Points can be redeemed only at participating Toyota dealerships.
11. Can I give my Toyota Rewards Points to someone else, or help someone else buy a new Toyota?
You cannot give your Toyota Rewards Points to someone else, but you may help a family member or friend and redeem your points towards their eligible dealership purchase as long as you are present for the redemption transaction at the participating Toyota dealership.
12. What are 'Purchase Activity Points'?
Purchase Activity Points refer to the Toyota Rewards Points that you earn by spending everywhere that Visa is accepted at the rate of 1 Toyota Rewards Point per $1. Keep in mind that your Toyota Rewards Points become available for redemption after the close of the billing statement cycle in which you earned them.
13. What are Toyota 'Dealership Premium Points'?
Dealership Premium Points refer to the Toyota Rewards Points that you earn by spending at Toyota dealerships at the rate of 5 Toyota Rewards Points per $1. Keep in mind that your Toyota Rewards Points become available for redemption after the close of the billing statement cycle in which you earned them.
14. Who can I call if I have additional questions about the Toyota Rewards program?
If you are an existing Cardmember, please call Cardmember Service at 866-613-2955.
SECTION 3: Online Access to your Toyota Rewards Visa Account
1. What is 'My Card Account'?
My Card Account is the fast and convenient way to access your Toyota Rewards Visa Account information on the Internet 24 hours a day, 7 days a week. With My Card Account you can verify your Account balance, make a payment, and organize your Account quickly, safely, and securely. Whether you are at home, work or on the road, My Card Account makes it easy to access a variety of easy-to-use services. Visit ToyotaRewardsVisa.com/mycardaccount to enroll.
2. How do I enroll in online access for my Toyota Rewards Visa?
You will need to complete a one-time online registration process that includes providing an email address and password to access your online Account. After you have registered, you may begin using My Card Account services immediately. The registration process will ask you to identify yourself with your Toyota Rewards Visa Account number and associated PIN (personal identification number) or your signature panel code and your zip code. You will be asked to provide the last four digits of your Social Security number and your email address to verify your information with our account records. Once you have successfully established your email address and password, you may begin using My Card Account.
3. Can I access My Card Account immediately after enrollment?
Yes.
4. If I do not enroll in online access, is my Account information accessible online?
No. Enrollment in My Card Account is required to access your Account information online.
5. What if my email address is already in use by someone else?
If you receive the message that a particular email address has already been chosen for another account, please contact Technical Support at 866-614-8843.
6. How do I change my email address and password?
Your My Card Account email address can be changed by logging into My Card Account and selecting 'Change Email Address' link from Cardmember Service. Similarly, your My Card Account password can be changed by clicking the 'Change Password' link from Cardmember Service. In both instances, you will be prompted to enter your existing password, then your new password twice for confirmation purposes. Click Submit. A confirmation message will be displayed indicating that your password change has been accepted.
7. Can I view all of my Toyota Rewards Visa Accounts with one login?
Yes. You can view all of your Toyota Rewards Visa Accounts within My Card Account, but you will need to add those Accounts to your profile. You can add your Accounts by going to the Cardmember Service section of the site and selecting the 'Add Another Toyota Rewards Visa Account to Your Profile' link or by calling Technical Support at 866-614-8843. You must be a primary or Joint Account holder to have the additional account added to your profile.
8. Will my Toyota Rewards Visa login also log me into my Toyota Financial Services Lease or Purchase Account?
No. My Card Account and your TFS Account are not linked; they are two separate accounts that require two separate enrollment processes. You may use the same login (i.e. email address) for both accounts, but for your protection we suggest you use different passwords.
9. How do I know my account information is safe?
Email Address and Password
For security reasons, we ask for your email address and your password every time you begin an online session. Access to your credit card Account is only available when this information matches our records exactly.
Limited Log In Attempts
If, after three attempts, you are unable to successfully log in to My Card Account, you will be locked out. Contact Technical Support at 866-614-8843 for more information.
Making Payments
With My Card Account, you can make payments to your Account. With each payment there are built-in safeguards to help prevent unauthorized access to your funds.
Limited Access Time
Every time you use My Card Account, you are limited to 15 minutes of inactivity. After this time, your online session is automatically terminated. You must log in again to begin another session. This built-in safeguard helps protect your Account information from unauthorized access in the event you are called away or forget to log off at the conclusion of your session.
10. How is my personal information protected?
In order to help protect your information, the Toyota Rewards Visa website uses the powerful encryption technology available in your internet browser. This technology helps prevent monitoring of your account and unauthorized access to your Account information. To verify that encryption technology in your browser is enabled during your online session, look for the gold key or lock in the lower portion of your screen. If the key or lock is solid, it indicates that your transactions are secure. If the key is broken by two slashes (//) or the lock is open, it indicates that your transactions are not secure.
11. What are the System Requirements necessary to view my Account online?
Online access to My Card Account requires a computer with an Internet browser (Netscape® Navigator 6.2 or higher, Microsoft® Internet Explorer 7.0 or higher, AOL® 8.0 or higher, Firefox 3.0 or higher, Safari 4 or higher, Google Chrome 3.0 or higher) and Internet access.
12. Does your browser have to be Java/Javascript enabled?
In order to properly view My Card Account, Javascript must be enabled in your browser. (Javascript is the default setting in later browser versions.)
Microsoft® Internet Explorer 7.0 or higher
1. Click Tools --> Internet Options
2. Select the Advance Tab and scroll down to 'Java'
3. Check the box to use Java
4. Next click the Security Tab, and select the 'Custom Level' button
5. Scroll down to the 'Scripting of Java applets'
6. Make sure the 'Enable' radio button is checked
7. Click OK to save your preference
Firefox 3.0 or higher
1. Start Mozilla Firefox browser or restart if it is already running
2. Select Tools --> Options
3. Dialog box: Options
4. Click Web Features --> Select Enable Java
13. Can I use My Card Account from more than one computer?
Yes. You can access My Card Account from any personal computer with Internet access.
14. Can I access My Card Account outside the United States?
Yes. You can access your Accounts as long as you have Netscape® Navigator 6.2 or higher, Microsoft® Internet Explorer 7.0 or higher.
15. Who can I contact for assistance regarding online access to my Toyota Rewards Visa?
If you need assistance with accessing your Toyota Rewards Visa Account online, please contact Technical Support at 866-614-8843, or visit ToyotaRewardsVisa.com/mycardaccount
SECTION 4: Managing your Toyota Rewards Visa Account
1. How current is my Account information?
Changes in your Account balance and new transactions are reflected the next business day.
2. What if accounts are not displayed on my account list?
You can view all of your Toyota Rewards Visa Accounts by adding those Accounts to your profile. You can add your Accounts by going to the Cardmember Service section of the site and selecting the 'Add Another Toyota Rewards Visa Account to Your Profile' link or by calling Technical Support at 866-614-8843. You must be a primary or Joint Account holder to have the additional Account added to your profile.
3. Who can I contact if I have questions about my balance?
For questions about your Account, please contact Cardmember Service at 866-613-2955 or online at ToyotaRewardsVisa.com/mycardaccount. From within My Card Account, use the navigation bar on the left to send a secure message to Cardmember Service.
4. Can I cancel or modify a scheduled payment?
Payments may be cancelled or modified through the 'Manage Payments' section of My Card Account. Changes and cancellations are allowed up to 7:00 p.m. Central Time the day your payment is scheduled to be made.
5. How can I confirm a pending payment?
Pending Payments can be seen the 'Manage Payments' section of My Card Account or you can contact Cardmember Service at 866-613-2955 to confirm the scheduled payment.
6. When will payments post to my Account?
All payments by check or money order accompanied by a payment coupon and received at the payment address designated in your billing statement will be credited to your Account on the day of receipt if received at the designated address by 1:00 p.m. Central Time on any banking day. Payments made via the internet or telephone will be credited to your Account on the day of receipt if received by us prior to 7:00 p.m. Central Time on any banking day. Banking days are all calendar days except Saturday, Sunday and federal holidays. All payments completed through My Card Account will be reflected on your monthly statement.
There may be instances where you do not receive a confirmation page for your online payment due to circumstances beyond our control - such as congestion on the Internet or a failure in your browser software. Confirmation status of the transaction can be obtained by calling Cardmember Service at 866-613-2955 or by looking at the Account Transaction History page. Always confirm the status of a payment in question before resubmitting.
7. Can I pay my Toyota Rewards Visa using a checking or savings account?
Yes. Once you have registered for online access to your My Card Account, you can sign up to make payments on your Toyota Rewards Visa Account online through a checking or savings account. You can add or edit your accounts for payment at any time. You can even set your payment to take place at a future date.
8. Can I download my transaction history to my personal computer?
Yes. You may download up to 12 months of your account history. Transaction histories may be exported to the following software programs:
Quicken 2004 or newer - Windows
Quicken 2003 or older - Windows
Microsoft Money 98 or newer
Microsoft Money 97 or older
Microsoft Excel
Quicken 2004 or newer - Macintosh
Quicken 2003 or older - Macintosh
Disable any popup blocker software you may have in use, to prevent the downloading process from being interrupted.
9. How do I download with Quicken 2004 (or newer software)?
The first time you download to Quicken 2004 or newer software using our download function, you will be presented with a pop-up screen requesting that you match the account you are downloading to the account in your software. Submit your request to continue, and your transactions will import into your software.
10. Can I download information from more than one account at a time?
No. You must download transactions for each account separately.
11. How do I save files to my computer?
If you would prefer to save the downloaded files to your personal computer and import them into your financial management software at a later time, make sure to rename the file, which is necessary, to prevent overwriting previous downloaded files. Also, it is important to remember the folder where you saved the files so you can easily retrieve them. You may want to create a new folder to store all your downloaded account information.
12. Are there any fees or costs associated with downloading my Account information?
No. Downloading account information to your financial software is a free service from My Card Account. Once you have enrolled in My Card Account, you can begin downloading account information immediately.
13. How do I know my download has been successful?
If you have a large volume of transactions in the date range you selected, you may want to validate that all your transactions were downloaded. After you have launched your software and received the transactions or imported the file with the transactions into your software, verify that your transactions were downloaded correctly by checking the register in Quicken, Microsoft Money, or other application. If your download was not successful, select a shorter date range and attempt your download again.
14. Why do I occasionally see an error message when using my back and forward buttons in my browser during my online session?
There may be instances in which we prevent pages from being saved to a computer's hard drive due to security requirements. If this occurs, you will receive a browser error message that requests you to 'refresh' or 'reload' the page when clicking the browser's Back button.
15. Why am I unable to print some pages during my online session?
You will be able to print your Account summary balances and Account details, all transaction confirmations and credit card/credit line statements. However, you may experience difficulties printing some other content pages, depending on your browser type and specifications.
16. Who can I contact for additional assistance regarding my Toyota Rewards Visa?
For questions about your Account, please contact Cardmember Service at 866-613-2955 or visit online at ToyotaRewardsVisa.com/mycardaccount. From within your Account, use the navigation bar on the left to send a secure message to Cardmember Service.
